Frequently Asked Questions
Safe Travel Lane FAQs
Air Travel Pass (ATP)
Short-term visitors travelling to Singapore from the following countries/regions may click on the links below for Frequently Asked Questions on using the Air Travel Pass to Travel to Singapore.
| Australia | Brunei | Mainland China |
| New Zealand | Taiwan |
Connect@Singapore
Short-term visitors travelling to Singapore from all countries/regions for business and official purposes may utilise Connect@Singapore to stay within a “bubble” at Appointed Facilities, to conduct meetings with local visitors and with other traveller groups (with SMMs in place) while in the facilities.
Click here to read the FAQ for Connect@Singapore.
Reciprocal Green Lane (RGL)
RGL Travellers Visiting Singapore
Travellers visiting Singapore for business/official purposes may click on the links below for Frequently Asked Questions pertaining to the requirements and processes under the Reciprocal Green Lane.
| Brunei | Germany | Indonesia |
| Japan | Mainland China | Malaysia |
| Republic of Korea |
Visiting RGL Counterpart Countries
Travellers visiting the following countries/regions for business/official purposes may click on the links below for frequently asked questions pertaining to the requirements and processes under the Reciprocal Green Lane.
| Brunei | Germany | Indonesia |
| Japan | Mainland China | Malaysia |
| Republic of Korea |
RGL Travellers Returning to Singapore
Travellers returning to Singapore after using RGL to visit any of the listed counterpart country/region may click on the country of visit below for Frequently Asked Questions pertaining to requirements on return to Singapore.
| Brunei | Germany | Indonesia |
| Japan | Mainland China | Malaysia |
| Republic of Korea |
Periodic Commuting Arrangement (PCA)
The Periodic Commuting Arrangement (PCA) supports companies in Singapore and Malaysia by facilitating the movement of workers between both countries. Approved travellers/employees are required to remain in their country of employment for at least 90 days before returning to their home country for short-term home leave.
Click here for the FAQs about the PCA.
Singapore Citizen/PR Familial Ties Lane
Travellers who are ICA-issued Long-Term Visit Pass (LTVP) holder or a short-term visitor, with family members who are Singapore citizens/permanent residents, may sought entry into Singapore through the Singapore Citizen/PR Familial Ties Lane if they fulfil the eligibility criteria.
Click here for FAQs under the Singapore Citizen/PR Familial Ties Lane.
Safe Travel Portal Technical FAQ
Click here for troubleshooting FAQ on common issues encountered with applications via the Safe Travel Portal.
Health Control Measures FAQ
Click here for the FAQs on Health Control Measures that are in place for travellers such as SHN, COVID-19 tests and COVID-19 insurance.