Frequently Asked Questions
Click to jump to the following sections:
- Stay Home Notice (SHN) and Dedicated SHN Facility
- Transport arrangements during SHN
- COVID-19 Polymerase Chain Reaction Test (“PCR test”)
- Pre-Departure Tests for Travellers Departing from Singapore
- Singapore Inbound Travel Insurance
- Payments and Refunds
- Vaccinated Travellers intending to travel to Singapore
Can’t find what you’re looking for? Please check here (MOH’s FAQs) and here (MOM’s FAQs) for more information.
Stay Home Notice (SHN) and Dedicated SHN Facility
1. Am I required to serve a Stay-Home Notice (SHN)? How long is the SHN?
The duration of your SHN, if required, depends on your 14-day travel history. The length of your SHN will be stipulated in the Entry Approval Letter or Safe Travel Pass issued. Click here to calculate the end date of your SHN.
Prospective travellers may also refer to this table, or the specific SafeTravel lane (can be accessed from this page) for information pertaining to SHN and its duration.
2. My place of residence is unsuitable for me to serve my Stay-Home Notice (SHN). Can I opt to serve my SHN at the SHN-Dedicated Facility (SDF) instead?
Singapore citizens and permanent residents whose residence is unsuitable to serve their SHN, may appeal to opt-in to serve their SHN at an SDF. These appeals, which are subject to approval, can be submitted using this link.
Non-resident travellers who not required to serve their SHN at an SDF, i.e. those serving 7-day SHN, but wish to do so, may make a direct reservation with the hotel. Before a room booking is made, travellers should check and ensure that the hotel can accommodate guests serving their SHN.
3. I had left for Singapore from a country/region where I have the option of serving my Stay-Home Home (SHN) at my own residence rather than an SHN-Dedicated Facility (SDF). However, I had transited to Singapore via a second country, which imposes the mandatory 14-day SHN at an SDF. Which SHN measure will apply to me?
The more stringent travel health control measures would apply. This means that a traveller who had transited to Singapore via a second country where mandatory SDF stay is required, will serve their SHN at an SDF upon arrival into Singapore.
4. I am presently serving my Stay-Home Notice (SHN). How do I obtain my daily necessities?
An SHN is a legal notices issued under the Infectious Diseases Act, which directs its recipients to remain in their place of residence or SHN-Dedicated Facilities (SDF) at all times for a stipulated period. Any breach in SHN requirements is punishable under Singapore’s laws and additional penalties such as the revocation of a Work Pass may also be taken by the relevant authorities.
Travellers should note that basic essentials such as portable water, cleaning supplies as well as daily meals (three times a day based on dietary preference) will be provided by the SDF. Should you require extra food and essentials, you may opt for home delivery services or enlist the help of others. When collecting these items, please refrain from collecting them personally. If you have other specific needs during the SHN period you may call the SafeTravel Enquiries helpline at 6812 5555.
5. When does the Stay-Home Notice (SHN) generally begin and how would I know if it has ended?
The SHN comes into effect immediately on the day of arrival in Singapore and ends after a negative COVID-19 Polymerase Chain Reaction test (“PCR test”) result is conveyed. Click here to calculate the end date of your SHN.
Travellers who are serving SHN at their own place of residence may end their SHN once they receive an SMS with their test result.
Travellers who are staying in SDF will be alerted by the SDF concierge on their check out time when they have received confirmation of the PCR test result.
6. What should I do if I need to attend to an emergency before checking into my Stay-Home Notice Dedicated Facility (SDF)?
As a condition for entry into Singapore, all travellers must commute directly to their SHN accommodation or SDF immediately after clearing immigration. The failure to do so constitutes a breach of the SHN requirements which is punishable under Singapore’s laws.
In the event of an emergency, travellers may contact the SafeTravel Enquiries helpline at 6812 5555 for assistance and advice.
7. Am I permitted to serve my Stay-Home Notice (SHN) at an SHN-Dedicated Facility (SDF) of my choice?
Due to the fast-changing demands for SDFs, travellers will be assigned to an available SDF upon arrival. Travellers who wish to book an SDF suite at a specific hotel at an additional cost may click here for more information.
8. Due to the circumstances of my travel, e.g. I’m travelling with my extended family, I have some specific room requirements. How do I request for room adjustments?
Travellers already in SDF may contact the concierge at the Stay-Home Notice Dedicated Facility (SDF) first for help.
For travellers who are not yet in Singapore or for request that the SDF is unable to facilitate, e.g. caregiver support, SDF opt-out, travellers may wish to refer to this page for more details. Travellers may also contact the SafeTravel Enquiries helpline at 6812 5555 for assistance and advice
9. I am not eligible to opt-out of my Stay-Home Notice Dedicated Facility (SDF), but I am unable to serve my Stay-Home Notice (SHN) at my earlier declared SHN accommodation. What should I do?
Travellers who encounter difficulties serving their SHNs at their declared SHN accommodation may refer to this page for more details, or contact the SafeTravel Enquiries helpline at 6812 5555 for assistance and advice.
Transport Arrangements During SHN
1. What are the types of transport that I can take if I am serving my Stay-Home Notice (SHN) at an SHN-dedicated facility (SDF)?
Upon arrival, travellers will commute directly to their assigned SDF using government-arranged transport. During the SHN period, travellers are prohibited from leaving their accommodations. They are only permitted to leave the SDF if they are due to take their COVID-19 Polymerase Chain Reaction test (“PCR test”) at the designated testing facility. As travel via public transport is prohibited, transport will be arranged by the Ministry of Health (MOH) to ferry travellers to and from the designated testing facility.
Travellers should only leave their SDF for their PCR test appointment only if they are feeling well. Travellers who are unwell should remain in their accommodation and alert the relevant agencies listed in this page immediately.
2. What are the types of transport that I can take if I am serving my 14-day Stay-Home Notice (SHN) at my place of residence?
Travellers who are serving their SHN at their own residence are only permitted to arrange for transport with the following transport operators. During the SHN period, travellers are prohibited from leaving their place of residence unless they are due to take a COVID-19 Polymerase Chain Reaction test (“PCR test”) at a designated testing facility. Travellers may arrange for transport with the same transport operators below if they are commuting to the testing facility for their PCR test. When arranging for transport with the transport operator, travellers must identify themselves as persons serving SHN.
Service Provider and Contact Number | Type of trip | Cost(an additional 10% will be charged for credit card transactions) |
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Strides Transportation Pte Ltd 6477 5977 |
From checkpoint to residence - Please follow the booking instructions provided at the booking desk at the checkpoint when making transport arrangements. plus From residence to testing facility for COVID-19 test (round trip) - Please ensure that your test appointment has been scheduled before making transport arrangements. |
S$200.00 |
From any other ad-hoc trips approved by the authorities | Round Trip – S$90.00 Per Way – S$45.00 |
3. What are the types of transport that I can take if I am serving a 7-day Stay-Home Notice?
Travellers may use their own private vehicle or hire a taxi/private hire car with the designated operators (see table below). The use of cabs hailed from the street is prohibited.
When securing a transport booking, travellers must inform the transport operator as well as driver that they are served with a Stay-Home Notice (SHN). Travellers that opt to arrange for transport using a mobile application may key “SHN” in the chat/note/comment box or by checking the SHN checkbox (if provided within the app). Travellers that board a taxi/private hire car should sit alone in the back seat, with windows down and air-conditioning turned off.
Service Provider and Contact Number | Contact Number* / Mobile Application | |
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1 | ComfortDelgro Taxi (Comfort & CityCab taxis) | 6333 1133 or via ComfortDelGro app |
2 | TransCab | 6213 0997 |
3 | SMRT | 6477 5971 |
4 | Prime | 6776 7553 |
5 | Premier | 6681 9462 |
6 | GrabSHN, Go-Jek, Ryde, MVL(TADA) | via respective providers’ app |
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COVID-19 Polymerase Chain Reaction Test (“PCR test”)
1. I have an upcoming flight to Singapore. Do I need to be tested for COVID-19 before travelling? What test should I take and how long before my departure should I be tested?
Travellers approved for entry into Singapore will be informed via a condition stipulated in the Entry Approval Letter or SafeTravel Pass on whether they need to be tested for COVID-19 before arrival. Alternatively, travellers who are planning to visit Singapore may refer to this table or the specific safe travel lanes to check if he/she needs to be tested before arrival.
To test for COVID-19, travellers bound for Singapore are required to take a COVID-19 Polymerase Chain Reaction test (“PCR test”) at an internationally accredited or recognised lab/clinic/medical facility. Travellers should ask for a copy of their PCR test result as it will be considered by the airline and immigration officer as proof that the traveller has been tested for COVID-19. The documentary proof should be in English and should also state the date of the test taken, traveller’s name as well as their Date of Birth or Passport number (per the passport used for travelling). Travellers who fail to produce the required documentary proof of having taken the PCR test within the stipulated time before arrival in Singapore may be denied boarding or turned away.
In general, travellers who are required to take a PCR test must do so within 72 hours before departure to Singapore. This applies to travellers on direct flights, or on connecting flights where the transit duration does not exceed 24 hours. Travellers on connecting flights with a transit duration exceeding 24 hours, may take a PCR test within 72 hours at the last transit location.
2. I am transiting via Singapore. Do I still need to have a valid negative COVID-19 test result?
Only travellers transiting in Singapore from India / Indonesia / Philippines are required to present a negative COVID-19 PCR test result.
Due to the fast-evolving epidemiological situation, travellers should confirm with the airline on their transit details/requirements.
3. What will happen if I arrive in Singapore and do not have a valid negative PCR test certificate?
As a condition to enter Singapore, travellers may be required to produce a negative COVID-19 Polymerase Chain Reaction test (“PCR test”) result. This may be enforced by the airline during pre-boarding checks. Unless there are other compelling reasons, travellers failing to meet this condition will be denied entry into Singapore.
Travellers who present falsified COVID-19 test certificates will be dealt with accordingly, and may be barred from future applications for entry into or stay in Singapore.
4. I was recently diagnosed with COVID-19 infection. When can I travel into Singapore?
Travellers who are unwell or recently diagnosed with COVID-19 should defer their travels.
To prevent the spread of COVID-19, airlines will deny travellers from boarding an aircraft if they have a recent diagnosis of COVID-19, i.e. first diagnosis made 21 days or fewer from date of travel. Travellers should only schedule their trip to Singapore 21 days after the first diagnosis and after they have fully recovered from COVID-19.
5. I have recovered from COVID-19. Am I required to be tested for COVID-19 before entry into Singapore?
If a COVID-19 Polymerase Chain Reaction test (“PCR test”) is required to be taken 72 hours before departure, i.e. a condition for entry into Singapore, travellers must take the test regardless of whether they have recovered from COVID-19.
In addition to producing the COVID-19 PCR test result, which may show a positive test result due to prolonged shedding of the virus post-recovery, the traveller should also produce documentary proof of their first COVID-19 diagnosis based on a PCR test result. Travellers who are diagnosed with COVID-19 infection 21 days or less, from the date of travel, will be denied boarding by their airline or ferry. Recovered travellers who are cleared for entry into Singapore may be subject to an additional serology test on arrival to confirm their recovered status.
6. How will I be informed of my COVID-19 test result?
Hardcopy/softcopy of the COVID-19 test result will not be issued. Travellers who are Work Pass Holders (and their dependants) will receive their results via SMS or email. All other travellers will be informed of their swab test results verbally by phone or in person.
Travellers with a SingPass account may login to HealthHub to view their swab test results once available.
7. Can I refuse the COVID-19 test in Singapore?
As a condition for entry into Singapore, travellers may be required to take a COVID-19 Polymerase Chain Reaction test and/or serology test while in the country. These conditions would be made explicit during application and reiterated to the traveller again, by way of a condition stipulated in their Entry Approval Letter or SafeTravel Pass.
Action will be taken against travellers who fail to comply with any of the stipulated requirement/condition for entry into Singapore. This may amount to a fine and/or imprisonment term as prescribed in the Infectious Diseases Act. Additional penalties such as revocation of Work Pass may also apply.
8. Do I have to complete my Stay-Home Notice (SHN) if I have been tested negative for COVID-19 before departing to Singapore?
Yes, travellers must complete their SHN even after they are tested negative for their COVID-19 Polymerase Chain Reaction test (“PCR test”) before departing to Singapore. You may refer to the illustrations here on the general duration of your SHN.
9. I am travelling with my child. Is my child be required to be tested for COVID-19 before entry into Singapore? Are infants exempted?
Travellers arriving from countries that require a COVID-19 Polymerase Chain Reaction test (“PCR test”) must do so if they are above seven years of age in that calendar year, i.e. born in and before 2015. Travellers whose children are below seven years old in that calendar year, i.e. born after 2015, are exempted.
10. Why do children need to take the COVID-19 Polymerase Chain Reaction test (“PCR test”)?
Regardless of age, infected individuals can transmit COVID-19 to other members of the community if undetected. As part of border health control measures to detect cases early and minimise the public health risk of community transmission. COVID-19 testing is extended to inbound travellers aged 7 and above (in that calendar year).
11. My child is very sensitive/has frequent nosebleeds. Can he/she be excused from the SHN+ exit swab?
In Singapore’s context, the COVID-19 Polymerase Chain Reaction Test (“PCR test”) is carried out by trained personnel in adherence with the prevailing safety protocols/procedures. Should your child be assessed to have medical contraindications and is unsuitable for the PCR test, alternative arrangements may be made.
12. I am unwell. Can I postpone my COVID-19 Polymerase Chain Reaction test (“PCR test”) appointment?
Travellers who are due to take their PCR test but are feeling unwell should remain in their Stay-Home Notice (SHN) accommodation, e.g. own residence or SHN-Dedicated Facility (SDF), and alert the relevant agencies listed in this page.
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Pre-Departure Tests for Travellers Departing from Singapore
1. I have been vaccinated in Singapore. Am I still required to take a pre-departure test to leave the country?
Travellers who have been vaccinated in Singapore should check with the authorities of the destination country/region, on whether they are still required to take a pre-departure test before arrival.
2. Do clinics need to help travellers digitally authenticate and endorse their HealthCerts?
No, the traveller should digitally authenticate and endorse their HealthCerts themselves at https://www.notarise.gov.sg. When issuing the HealthCerts to them, clinics, labs and/or the tech provider should also highlight the requirement to the traveller. In the event that the tech providers are already performing digital authentication and endorsement via Application Programming Interfaces (API), travellers will receive an endorsed document without having to transact on the Notαrise portal.
3. The PRC embassy stipulates both PCR and serology IgM tests for all travellers entering China. Since the HealthCert is currently only for PCR tests, how will travellers meet the entry requirements?
The combined PCR and IgM HealthCert will be available soon. In the meantime, travellers should highlight to the clinic if their PDT is for the purposes of entry to China, in which case they should be issued with an additional paper certificate in accordance with the PRC embassy’s requirements. This page will be updated accordingly when the combined schema is available.
4. The country/region I am travelling to requires a test other than a PCR test. Since the HealthCert is currently only for PCR tests, how will travellers show their test results to the relevant authorities?
In such a case, the traveller may request for a hardcopy test result from the doctor to show to the airlines and immigration authorities of the arrival country/region.
5. How will travellers receive their Pre-Departure Test (PDT) certificate?
The test results will be sent to the traveller by either the clinic where the PDT was taken, or by their partnering clinical laboratory. This will be in the form of a digital certificate in accordance with the HealthCerts schema and standards. In the event the traveller does not have the ability to show the digital certificate on arrival at the destination country/region, the traveller may request for a hardcopy from the doctor.
6. Can travellers still use digital certificates without a SingPass account (e.g. foreign citizen who is a short-stay traveller)?
Travellers may still digitally authenticate and endorse their test certificate on www.notarise.gov.sg without signing in to SingPass. However, please note that the traveller will only be receive the endorsed HealthCert via email, with no additional copy stored in the SingPass mobile app.
7. What if the digitally authenticated and endorsed certificate was not sent to the traveller?
Please check the email spam folder. If the email is still not there, please contact support@notarise.gov.sg.
8. Can a third party transact on behalf of a traveller who requires the assistance to digitally authenticate and endorse their PDT certificate?
Yes, a third party may do so if they have the digital certificate of the traveller(s) that they will be transacting on behalf of.
9. Where can GP clinics find out more about digital certificate capabilities and providing PDTs?
Clinics may refer to the following circulars on the MOH website: Mandating Digital Health Certificates for COVID-19 Pre-Departure Testing, and Extension of Deadline for Digital Health Certificates for COVID-19 Pre-Departure Testing
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Travel Insurance with COVID-19 Coverage
1. Do all travellers entering Singapore require mandatory travel insurance covering COVID-19?
The mandatory insurance requirement will apply to short-term visitors who are entering Singapore under the Air Travel Pass (ATP) and Reciprocal Green Lanes (RGLs). It will not apply to returning Singapore Citizens/Permanent Residents (SCs/PRs), as they are able to tap on regular healthcare financing arrangements for their inpatient medical bills should they develop onset of COVID-19 symptoms within 14 days of their return.
2. How can travellers purchase the insurance coverage?
There are products offered by Singapore-based insurers. Travellers can visit the respective insurers’ websites or enquire with the contact points in the table below to purchase the inbound insurance plan. Travellers may also purchase overseas products which cover their visit to Singapore.
Insurer | Contact Details |
---|---|
AIG Asia Pacific Insurance Pte. Ltd. | Visit: https://www.aig.sg/contact-online |
Chubb Insurance Singapore Limited | Chubb Customer Service Tel: +65 6398 8776 Email:Travel.SG@Chubb.com |
HL Assurance Pte. Ltd. | Tel: +65 8745 3895 Email:contactsg@hlas.com.sg |
3. Do travellers need to show proof of travel insurance purchase when they apply for the ATP or RGL? What documents do they need to submit to show that they are insured?
Visitors who apply to enter Singapore under the ATP and RGLs will have to declare, at the point of ATP application, that they will purchase travel insurance with minimum coverage of S$30,000 for COVID-19-related medical treatment and hospitalisation costs prior to travel to Singapore. They are required to bring along an electronic or physical copy of their insurance policy before departing for Singapore.
4. Must the insurance be bought prior to their travel to Singapore? Can travellers purchase it upon arrival in Singapore?
The insurance must be bought prior to their travel to Singapore.
5. Are foreign travellers entitled to use public hospitals?
Hospitals are assigned based on operational considerations. Patients who have been tested positive for COVID-19 are not permitted to choose their hospital.
6. What is the basis of setting the minimum insurance coverage requirement at S$30,000?
The requirement is based on COVID-19 bill sizes at private hospitals.
7. How much are the premiums?
The premiums would depend on factors such as the country/region from which the traveller is departing from, the length of the trip and/or factors such as the travellers’ age. More details can be found on the respective insurers’ websites.
8. Will this requirement cover all short-term visitors? How about short-term visitors from the other travel lanes?
The Government will review whether to extend the requirement to short-term visitors from other countries, taking into consideration the availability of products in the insurance market.
9. Do recovered COVID-19 visitors need to buy insurance? How about vaccinated travellers?
Yes, both recovered and vaccinated foreign travellers need to buy insurance before travel to Singapore. There is still a risk that these travellers can get the COVID-19 infection, and require medical attention or hospitalisation for evaluation.
10. Should the COVID-19 treatment cost go beyond $30,000, who will pay the excess?
As per existing practice, travellers will have to pay for their own treatment costs beyond insurance coverage.
Visitors and/or hosts will be required to declare, at the point of application, that they have purchased or will be purchasing travel insurance that meets MOH’s minimum coverage requirements for the duration of their stay in Singapore, and will pay for any treatment costs beyond the insurance coverage, before being given approval to travel to Singapore.
11. Would Long Term Pass Holders be required to buy insurance?
With effect from 1 Jan 2021, all Work Permit and S Pass holders entering Singapore must be covered by insurance for COVID-19 treatment if the pass holder develops COVID-19 symptoms or test positive within 14 days of arrival into Singapore.
All other Long-Term Pass holders, (i.e., Employment Pass holders, Dependant’s Pass Holders, Student’s Pass Holders and Long-Term Visit Pass Holders), are encouraged to purchase insurance as the Government will no longer bear the costs of COVID-19 treatment if they develop COVID-19 symptoms or test positive within 14 days of arrival into Singapore.
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Payments and Refunds
1. Do I have to pay for my stay at a Stay-Home Notice Dedicated facility (SDF) if I request for it?
Yes, all travellers serving their Stay-Home Notice at an SDF are required to pay for the cost of the accommodation.
2. When and how should I pay for my COVID-19 Polymerase Chain Reaction test (“PCR test”) and Stay-Home Notice Dedicated Facility (SDF)?
All arriving travellers are required to pay for their PCR test (click here to check for the cost) and SDF. Travellers who are sponsored may work out the payment arrangement with their application sponsors.
When and how payment is collected, will depend on the travellers’ scheme of travel:
Scheme of Travel | Payment Mode | ||||||||||
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Air Travel Pass | To expedite the test procedures at the airport, travellers arriving via air transport should register and pay for their on-arrival COVID-19 PCR test here, before arrival. | ||||||||||
Connect@Singapore | Please enquire and make the necessary arrangement with your Appointed Facility. | ||||||||||
Periodic Commuting Arrangement | Credit Card or NETS payment is collected at the point of application for the SDF and exit-from-SHN COVID-19 PCR test.
Travellers will pay for the on-arrival COVID-19 PCR test upon arrival at the land checkpoint. Payment can be made using NETS/Mastercard/Visa or cash. |
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Reciprocal Green Lane | To expedite the test procedures at the airport, travellers arriving via air transport should register and pay for their on-arrival COVID-19 PCR test here, before arrival; Travellers arriving via land or sea transport will pay for the PCR test upon arrival. |
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Student’s Pass Holder Lane | PayPal payment link for SDF stay and exit-from-SHN COVID-19 PCR test will be provided upon provisional approval of application. To expedite the on-arrival COVID-19 PCR test procedures at the airport, travellers arriving via should register and pay for their on-arrival COVID-19 PCR test here, before arrival. |
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Singapore Citizen/Permanent Resident Familial Ties Lane | Credit Card or NETS payment for SDF stay and exit-from-SHN COVID-19 PCR test will be made at the point of application.
Travellers/application sponsors may refer to the table below for payment details for the on-arrival COVID-19 PCR test:
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Work Pass Holder General Lane (WPHL) (Foreign Domestic Workers and Confinement Nannies, all other Work Pass Holders and their dependents) |
Credit Card or NETS payment for SDF stay and exit-from-SHN COVID-19 PCR test will be made at the point of application.
Travellers/application sponsors may refer to the table below for payment details for the on-arrival COVID-19 PCR test:
Note: The instructions in the table above do not apply to:
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3. How do I request a refund for my COVID-19 Polymerase Chain Reaction test (“PCR test’) as well as stay at the Stay-Home Notice (SHN) dedicated facility (SDF)?
Pre-payments made for relevant costs such as SDF and COVID-19 Polymerase Chain Reaction test (“PCR test”) fees during the entry application process are non-refundable for drop-outs and last minute cancellations. All forfeited pre-payments will go toward covering the relevant costs have been incurred to secure and prepare the accommodation for the traveller.
Requests for refunds will only be considered if there are strong mitigating factors. These may include flight cancellation by the airline, or changes in border policies that has prevented the traveller from leaving for Singapore. In such instances, travellers may submit a refund request to the channels, below, based on their corresponding pass type and/or scheme of entry:
Traveller pass type/ Scheme of entry | Refund Channels |
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Singapore Citizens (SC) and Singapore Permanent Residents (PR) and SC/PR Familial Ties Lane users | go.gov.sg/sto-enquiry |
Work Pass Holders travelling to Singapore via the Periodic Commuting Arrangement | COVID_SafeTravelAppeals@mti.gov.sg |
Work Pass Holder Lane (Foreign Domestic Workers (FDW) and Confinement Nannies) |
Use the relevant form below to cancel the FDW or nanny's entry approval at least 5 days before the approved entry date: |
Work Pass Holder Lane (All other Work Pass Holders and their dependents) |
Use the relevant form below to cancel the pass holder's entry approval at least 7 days before the approved entry date: |
Student’s Pass Holder Lane user | Refund Form |
Travellers who have paid for their COVID-19 PCR test separately to Changi Airport Group (CAG) or Maritime Port Authority (MPA), i.e. not during the submission of entry application, may refer to the CAG webpage here or write to MPA here) for assistance.
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Vaccinated Travellers intending to travel to Singapore
1. Can a vaccinated traveller be exempted from prevailing border health measures (e.g. SHN, COVID-19 PCR Test)?
The Singapore government is currently looking into more flexible guidelines for vaccinated travellers. In the meantime, the prevailing border health control measures are applied to all travellers.
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